A Comprehensive Guide to Med Supply Solutions' Refund Policy

If your temperature-sensitive package arrived with an internal temperature of above 8 degrees Celsius, was damaged, if we misrepresented the product packaging when you placed your order, or if the product was proven inactive upon use, you may qualify for a refund. Keep temperature-sensitive packages refrigerated and ship them back with similar cooled and protective packaging. However, you must contact us first before returning any product. If you are eligible for a refund, you can receive either a replacement product or a full refund.

All returns and refunds are at our discretion and there is no guarantee your order will qualify. Please note that any product defects/issues must be reported within 3 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.