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A Comprehensive Guide to Med Supply Solutions' Refund Policy

If your temperature-sensitive package was damaged, if we misrepresented the product packaging when you placed your order, or if the product was proven inactive upon use, you may qualify for a refund. Keep temperature-sensitive packages refrigerated and ship them back with similar cooled and protective packaging. However, you must contact us first before returning any product. If you are eligible for a refund, you can receive either a replacement product or a full refund.

All returns and refunds are at our discretion and there is no guarantee your order will qualify. Please note that any product defects/issues must be reported within 3 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.

If you have any questions or concerns about our Refund Policy, please contact our Customer Service Team at [email protected]



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